Frequently Asked Questions

FAQs

• How Long Will My Order Take To Ship?

   

  All in stock orders will ship approximately 2-7 business days from the time the order is placed. Custom orders can take 15 - 30 business days to ship. During the peak season, these times can increase without notice. Normal transit times are 2-5 business days. Larger orders are shipped by various trucking companies we use and can have slightly longer transit times than UPS. We make every effort to ensure the fastest possible delivery. For non-stock items, two-day and express shipping apply once the item is completed (not after the order submission date). Next day shipment items must be in-stock and order must be processed before 12:00pm ET (Does not include Saturday or Sunday orders)

   

• Does Tarps Now® accept Purchase Orders?

   

  Yes. Please email your Purchase Order to . We may ask for you to set up an account with us. This may sometimes take a few days to carry out all the necessary credit checks.

   

• Does Tarps Now® offer Container Load Discounts?

   

  Yes. TarpsNow.com can ship container loads of tarps at discount prices. If you are interested in purchasing a container of merchandise please contact us at for special pricing.

   

• What Shipping Methods Do You Use?

   

  All items weighing less than 150 LBS will be shipped by either UPS or another parcel service. Multiple item orders or heavy item orders exceeding 150 LBS will be shipped through LTL Freight. Shipping charges are calculated by the total weight and size of the shipment and where it’s being shipped.

   

• What If My Merchandise Was Damaged Or Lost During Shipping?

   

  You may choose to refuse the delivery if there is an unacceptable defect or damage to your product item(s). Please immediately contact sales@TarpsNow.com to notify us of the refusal. If a damaged item arrives outside of our business hours, please contact us on the next business day. If you discover damages after the delivery is complete, please contact sales@TarpsNow.com immediately so that we may resolve the situation as soon as possible. We will ask you to email a picture of the defective item and describe the nature of the defect or damage. We will not replace any damaged or lost merchandise if the packages are signed for as complete and damage-free. Please contact our sales office immediately at sales@TarpsNow.com if damaged or lost merchandise is discovered. See our shipping policy page for more details.

   

• How can I cancel my order?

   

  It will be necessary to call us at 888-800-1383 and email us at to cancel standard sized stock orders within 1 to 12 hours of purchase. However, we cannot promise that we will be able to stop your order from being dispatched, as it could have already begun fabrication or have been shipped with UPS. See our return policy page for more details. Custom made products cannot be canceled following purchase.

   

• How do I store my Baseball / Softball Field Cover?

   

  We recommend using our heavy duty storage roller for quick and neat storage of your cover.  Keep a neat look with our optional storage roller cover.  Don’t forget the roller cover, this will extend the life of the cover.

   

• Which floor cover is right for my gym?

   

  Tarps Now offers a variety of floor covers to fit your need and budget. Your selection should be based on the frequency of use.  If you are unsure, give us a call or send an email and we can help recommend an option to fit your exact needs.

   

• How do I take care of my floor cover?

   

  Your gym floor cover is constructed for years of use; proper care and cleaning will help extend the life of your cover and keep it looking new.  After each use the cover should be cleaned of all lose debris manually or by using our automatic brush system.  After all debris are removed your cover can be easily cleaned by using a standard industrial cleaning solution.

   

• How do I store my floor cover?

   

  We recommend using our gym floor mobile storage rack for the easiest and quickest way to store your cover.  Our mobile racks keep your floor cover in top shape and neatly stored for convenience.  Our storage racks are constructed to hold the weight safety and can be stored neatly with the optional cover.

  If you fold a gym floor cover and store it, you may cause permanent creases and hinder the effectiveness of your cover to lay flat over time.

   

• How long does it take fabricate my custom cover or tarp?

   

  Custom tarps and covers take typically 12 to 20 business days to fabricate, for a more complex order, times may be increased. Shipping may add 2-6 business days. You can order custom tarps and covers for industrial, commercial, or domestic applications from Tarps Now® today. Tarps Now® offers a wide range of materials to choose from, like vinyl, clear vinyl, canvas, poly, and mesh. When you order, we customize each product to the shape and size you need. Choose your fabric, color, and shape, then give us a call. We’re happy to help if you’re not sure which cover you need. For more information on ordering a custom tarp visit our custom tarps page.

   

• Does Tarps Now® work with the Government?

   

  Yes, we work with government agencies and government sub-contractors. We provide many of the tarps used in temporary roofing for hurricane victims. If you are a government official or sub-contractor looking for product please contact us at .

   

• Do you offer discounts for large orders?

   

  Yes, TarpsNow.com will provide discounts for large size orders totaling more than $ 3,000.00. The percentage of the discount is determined by the quantity ordered and the total cost of the merchandise. Please contact us at if your order meets the large order discount.

   

• Why do I need a field/rain cover?

   

  Time and money is spent making getting your field in pristine condition, don’t let the rain ruin all your hard work!  Protect your field from rain damage with our full-line of protection covers.  Our field protection tarps are made from high-strength, high quality, reinforced polyethylene fabric, they are waterproof and rot-resistant.
   

   

• How do I secure my cover to the field?

   

  Tarps Now® has many different options to secure your cover over a field. Sandbags can be used to secure fields around the perimeter (available in polypro and vinyl). We also offer standard cover stakes. Tying down your tarp can be accomplished with a host of accessories including rope/cord, rubber straps, bungee balls, zip ties, hooks, and fasteners. These find the best use in tying/connecting to the surface or structure below the possession to protect. For more information on the best ways to tie down and secure your tarp or cover visit our tying down tarps page for step-by-step instruction.

   

• Do I Have To Pay Sales Tax?

   

  All shipments to Michigan residents will be charge sales tax of 6%. If you live outside of Michigan we will only charge sales tax when required by law.

   

• I put a tear in my cover what can I do?

   

  Even though our covers are made from high-strength reinforced fabric, you may find a time where a small tear or hole happens.  To conceal the tear/hole and to protect the cover from further damage, use our repair tape – each role is 3” wide and clear to make the repair unnoticeable as possible.

   

• What Types Of Industries Does Tarps Now® Make Products For?

   

  Tarps Now® specializes in manufacturing and sale of Custom Made Tarps and Covers, Standard Sized Tarps, Industrial Machine Equipment Covers, and Athletic Field Tarps to a wide range of materials specifications. We're pleased to offer a wide selection of covers and tarps direct from the factory to businesses and consumers throughout North America. We make products for the following industries: Construction, Farming, Transportation Industry, Chemical Plants, Offshore Oil, Institutions, Hospitals, Food Manufacturers, Concrete Industry, Various Sports Industries, Trucking Industry, and All Government industries. Visit our about us page to learn more about our products.

   

• What types of products do you manufacture?

   

  Construction Tarps and Covers, Containment Tarps, Truck Tarps, Equipment Tarps and Covers, Special Bags, Sod Tarps, Hay Tarps and Covers, Dump Bags, Pallet Tarps, Wind Break Tarps, Industrial Curtains, Custom Covers and Tarps, Outdoor Kitchen Covers, Lumber Tarps, Steel Tarps, Custom Car Covers and Tarps, Concrete Curing Covers and Blankets, Strip Doors, Welding Curtains, Welding Blankets, Welding Screens, Tennis Court Curtains, Crown Control Curtains, Privacy Screens, 5 sided Machine Covers, Insulated Covers and Tarps, Roof Leak Diverters Drainage Tarps, Utilities Bags, Roofers Tear-off Tarps, Martial Art Covers, Boxing Ring Covers, MMA Covers, Gym Dividers, Warehouse Divider Curtains, Paint Booth Divider Curtains, Salvage Covers and Tarps, Firewood Covers and Tarps, Grain Covers, Excavating Covers, Gym Floor Covers, Baseball Field Covers and Tarps, Athletic Field Covers and Tarps, Roof Covers and Tarps, Machinery Covers and Tarps, Debris Collector Tarps, Sand Blasting Tarps, Landfill Covers and Tarps, Temporary Shelter Covers and Tarps, Tire Covers for Forklifts, Tractor Covers, Demolition Tarps and Covers, Rock Wall Covers, and much more!!!

   

• What size tarps and covers do you manufacture?

   

  TarpsNow.com can manufacture any size tarp and cover you require. Contact us at with your specifications and we will come up with a quick quote.

   

• Why is my tarp smaller than the size specified?

   

  The specified size is the cut size of the fabric. Cut size is the size of the tarp when the fabric is cut and before the final cover or tarp is made. After the hems of fabric are folded and stitched and seams are made, the finished cover size of the tarp is slightly smaller than the actual cut size. Cut size is the tarp industry standard measurement. Cut size measures approximately 6"-8" smaller than the actual finished size. Some tarps may actually finish slightly larger than cut size. Cut size does not pertain to custom size or finished size tarps and covers, but only to the standard tarp sizes.

   

• What does cut size mean?

   

  The size of a standard tarp is typically referred to as cut size. Cut size is the tarp industry standard measurement. Cut size is the size of the tarp when the tarp fabric is cut and before the final tarp is made. After the hems of fabric are folded and stitched and seams are made, the finished cover size of the tarp is slightly smaller than the actual cut size. Cut size measures approximately 6"-8" smaller than the actual finished tarp size. Some tarps may actually finish slightly larger than cut size. Cut size does not pertain to custom size or finished size tarps and covers, but only to the standard tarp sizes.

   

• What is a Poly Tarp made of?

   

  A polypropylene tarp ("Poly Tarp") is not a traditional fabric, but rather, a laminate of woven and sheet material. The center is loosely woven from strips of polypropylene plastic, with sheets of the same material bonded to the surface. This creates a fabric-like material that resists stretching well in all directions and is waterproof. When treated against ultraviolet light, these tarpaulins can last for years exposed to the elements, but non-UV treated material will quickly become brittle and lose strength and water resistance if exposed to sunlight. Most import Poly tarps are non-UV treated.

   

• Are all tarps and covers flame retardant?

   

  No. Please check the specifications on each tarp to see if the tarp is flame retardant. Fire retardant tarps are an effective way to ensure the safety of your property, employees, and the general public in a variety of settings. If you work in industrial, commercial, or agricultural environments where there is a risk of fire, flame retardant tarps are a convenient, affordable solution for staying safe. For more information on flame retardant tarps, visit Tarps Now® today.

   

• Are all tarps the same?

   

  No. Tarps have huge performance differences. Generally you get what you paid for when you shop for tarps and covers. The Made in the USA tarps are a much better tarp than import tarps and will last longer. Even though the weights and thicknesses may be the same, Made in the USA fabrics and tarps last longer.

   

• Can I use a treated canvas tarp indoors?

   

  Treated canvas tarps are not recommended for indoors use because the tarp's wax and dye treatment may rub off and stain indoor surfaces, such as carpet, wood floor, etc. Also, the treated canvas tarp has an odor. For indoor tarps, consider Vinyl Tarps, Poly Tarps, Untreated Canvas, Nylon Tarps and Mesh Tarps. Also consider if you need a Flame Retardant Tarp.

   

• Does Tarps Now® Offer Free Shipping?

   

  Tarps Now® offers free shipping on select products, designated with the free shipping icon. These products will be shipped to Ground Service within the contiguous United States. Alaska, Hawaii, Puerto Rico, and the US Virgin Islands are not eligible for free shipping offers. Free shipping is not available to PO Boxes, military APO's, restricted access, or restricted delivery addresses. The free shipping offer is to a customer’s exterior door, or as determined by the carrier’s restrictions. Not included in the free shipping are additional fees, such as limited access, restricted access, liftgate service, holding, sorting, redelivery, and residential freight deliveries. These fees will be billed before or after delivery, based on the shipping carrier’s determination. Returns of free shipping products will be charged an original shipment charge, (typically averaging 10-15% of the price of the item), along with the return shipping charge and 25% restocking fee. All shipping fees to return the item, and the original shipping fees, are non-refundable. For more shipping information visit our shipping policy page.

   

• What Is the Tarps Now® Return Poliy?

   

  Any single unused stock product (not applicable to custom orders) that has been purchased in error by the customer can be sent back for a full credit less shipping and a 25% restocking fee. Special and custom orders, custom covers, custom tarps, custom curtains, made-to-order items, large size tarps, multiple item orders, multiple quantity items, clearance items, cut yardage, and roll yardage fabrics are not returnable or refundable under any circumstances. Orders with quantities of (3) or more of the same product item are not eligible for returns. In all instances, you MUST contact sales@TarpsNow.com and receive our approval before returning a product item(s). See our return policy page for more details.

   

• Does Tarps Now® Have Any Promotions Or Coupon Codes?

   

  We offer different promotions and coupons year-round. You can check our current promotions on our Coupon and Promo Codes Page to check for updates on the newest deals and offers. Currently, Tarps Now is offering a $5.00 coupon for orders of $50.00 or more. To redeem your $5.00 coupon please provide the following code: TarpsNow019 once you proceed to the shopping cart and then click on the "I have a promo code" link. Visit our Coupon and Promo Codes Page for more information on this promotion and for restrictions that may apply. Visit TarpsNow.com to take advantage of this limited-time coupon offer.

   

• Are Tarps Now® Products Made In The USA?

   

  Tarps Now is committed to bringing you great service, convenience, and quality all at once. Many of the products, including our Custom products are proudly Made in the USA out of the highest quality materials. We do provide quality imported items as well.

   

• How Do I Take Care Of My Tarp?

   

  A Tarps Now® tarp or cover can be an investment, so it’s important to take care of it so it continues to deliver the protection you need it for. To read step-by-step instructions on how to properly care for your tarp or cover check out our blog on ”The Best Tips In Caring For Your Tarp.”

   

• Couldn’t Find An Answer To Your Question?

   

  Tarps Now has a full line of tarps, covers, curtains, and accessories for all of your industrial, warehousing, construction, agricultural, trucking, and residential needs. Contact us today at (888) 800-1383 or email sales@TarpsNow.com and we will get back to you as soon as possible. At Tarps Now® we have an experienced and friendly staff waiting to hear from you!