Many benefits exist in having a quality customer service team to help provide a smooth shopping experience. In this blog post, we will discuss the importance of the customer experience and how Tarps Now provides excellent customer service through our United States based representatives. We have a team of highly trained professionals to help you with your tarp needs.
At Tarps Now, we strive to provide the best customer service experience possible. We understand that our customers need reliable and timely assistance when dealing with tarp products, so these representatives are on hand to help. Our U.S.-based customer service team is composed of experts who are familiar with all things related to tarps, tarp accessories, and industrial curtains. From product selection and installation to repair, troubleshooting, and maintenance, our customer service group is here to help you with whatever you need.
We understand that not everyone is an expert on the different types of tarpaulins available or how to install them correctly. That is why we have a comprehensive customer service team in place to assist our customers in any way possible. Our friendly and professional customer service representatives can offer guidance through the entire process, from searching for the correct tarp product for your specific application to installing it correctly.
In addition to providing helpful customer service, Tarps Now also offers a variety of discounts and sale offerings that help make purchasing tarps more affordable. With our competitive pricing, you can rest assured that you are receiving the highest-quality tarp products at the best prices available.
The customer service experience that Tarps Now delivers continues to set us apart from the competition. We take pride in offering pleasant and effective customer service, competitive prices, and high-quality products. If you are looking for helpful customer service and the best tarp products available, then look no further than Tarps Now. Contact us today and let us help you find the perfect tarp for your project or application.
If you find that you have any questions about our vast product lines or would like to learn more about our U.S.-based representatives, feel free to contact us. The customer service team at Tarps Now is standing by, ready to help you in any way we can.
To follow are the areas of customer service that help make Tarps Now the premiere source of tarps, tarp accessories, and industrial curtains.
Customer Service Basics
Providing excellent customer service is no longer just about helping customers with their problems and moving onto the next ticket. It is a strategic function that goes beyond providing reactive support; it means delivering proactive, immediate assistance on any channel the customers desire - be it phone calls, or emails. Representatives are now considered brand ambassadors as well as advocates for our valued consumers--ensuring they have effortless and enjoyable experiences when interacting with Tarps Now.
Why Customer Service Becomes More and More Important
If there is a two-word solution to successful business retention, look no further than customer service. Quality care is critical in keeping customers engaged and coming back time after time. This occurs not just because it is cost effective for companies compared with finding new clients, but because great support generates a unique connection between the brand and the customer. People want personalized experiences that show their needs are understood and taken into account before anything else; nearly four out of five shoppers will choose companies based on this even above product or services.
The Tarps Now Benefits of Our Dedication to Customer Service
Tarps Now takes pride in the dedication towards quality customer service efforts on every call/communication with each customer. We have a large customer service staff that makes up a majority of the company workforce. This is an in-house team based out of the St. Joseph, Michigan headquarters and is not an outsourced component implemented by so many other organizations. This is a committed staff that is knowledgeable, pleasant, and helpful.
Customer Service on Multiple Channels
The main objective for customer service is to help customers understand things and help solve concerns. These efforts include educating these individuals about products such as how to use them along with answering questions from the start to the finish of the entire process including follow up. Customer service is serving the needs of the customer. Tarps Now provides effective customer service across multiple channels to offer the best communication through the initiatives that are the most comfortable to the customer. To follow are a few of our more effective customer service channels available.
Telephone – As one of the most popular and oldest means of communication in our modern world, telephone interactions is at the top of the customer service initiatives. Customers are able to reach live Tarps Now customer service team members by calling the published toll-free telephone number listed on the website (888-800-1383). Monday through Friday, during normal business hours representatives answer these live calls. During exceptionally high call times, messages should be left and will be retuned in a timely manner.
Email - Next to conversations on the phone, emails are still extremely popular for a lot of customer service related communications. There is a fair amount of human touch through emails that allows the conversation and any research to happen without the other end having to wait or be put on hold for any length of time. A natural effect of emails is that the conversation is also documented for information and other vital details that can be overlooked, forgotten, or lost if notes are not taken on the telephone. Tarps Now treats emails communications with a high level of priority.
Website Contact Form – Similar to an email, Tarps Now communicates regularly with customers initiated through the website contact form located at the bottom of each product and category page by clicking on the ”Contact Us” button located in the “Need an Estimate?” blue banner as well as in the tab at the very top of each page. Within the form that appears, you can leave your contact information along with any comments or questions that you may have and a Tarps Now customer service team member will get back to you quickly. On this page all of the Tarps Now contact information is listed such as the phone numbers and email.
Ask a Question on the Website – Questions can also be submitted for individual products through the “Ask a Question” tab. This is located near the bottom right-hand portion of each product page in the Ratings and Review section. Fill in you name and email along with your question(s). An answer will be provided or a request to contact us directly will be suggested if the matter requires additional information and person to person contact.
Social Media – Customer service does take place on social media platforms such as Facebook and Twitter where communications along with reviews can be left. Responses are not as quick as contacting customer service directly but will usually occur within a day.
Delivering a balance of both quality and speed
Although we receive dozens upon dozens of calls per day, our customer service team is trained to work efficiently with the person on the line or at the other end of an email with expediency to respect the customer’s time along with those that might be waiting to be helped. Nonetheless, it is the goal of the representative to spend as much time as necessary to find a solution for the reason in contacting Tarps Now. If it takes an hour, a full hour of the time will be dedicated to the call.
Team Members are Trained and Updated on Product and Customer Service Skills
Each Tarps Now customer service team member is trained on the many tarp, tarp accessory, and industrial curtain products along with customer service skill guidance. The training in both areas is also ongoing to refresh and update product knowledge and service proficiency.
The Customer Service Team works with a Customer Relationship Management (CRM) System
Our staff works with a Customer Relationship Management system to document all communications, notes, and anything else related to calls and orders. This platform provides a detailed narrative for every connected customer and prospect along with data and customer service analysis to help provide information for individual and organizational improvement for both products and customer service delivery.
We Measure Success by the Overall Customer Experience
Each customer service representative works individually with the customer, while being part of the larger team. There is a sense of cohesion and camaraderie among the staff as they possess a high level of communication, collaboration, and assistance. This group works together to help, support, and educate each other.
The Use of Our Automated Product Page and Custom Order Apps Assists in the Opportunity to Provide Customers with the Fastest and Most Efficient Experience
The Tarps Now website was designed to be as informative and effective as possible in selecting and ordering products including the Custom Tarps, Covers, and Curtains that can be self-ordered through the Custom Builder Apps. With all the possibilities for the many material options and other features questions will arise. Tarps are an investment, if you have a question do not hesitate to contact our customer service team with any customer support question. It is important to select the right tarp for your application. Often, it is at this stage when questions first arise about product differentiation or the ordering process.
Another aspect of the Tarps Now website to help automate the information on products and description of features is our Frequently Asked Questions (FAQ) section that is provided on select products page to help answer some basic questions on the tarps and their uses. There is also a dedicated FAQ website section that can accessed by clicking on the tab at the very top right of all pages including the homepage.
The Pillars of Customer Service
Quality customer service is developed through a culture where it is part of every aspect of our business in working with each and every customer and visitor to the website. To follow are the 7 pillars of extraordinary customer support.
Sincerity: An important starting point for all customer service is sincerity. This quality helps build trust that will lead to confidence in the immediate situation helping to also build a lasting business relationship.
Value: At the end of the day, customers do not just want our tarp products; they desire relevance. We show each customer through our actions that their time is worth our undivided attention. Tarps Now makes sure to conduct every conversation in striving to make the customer feel appreciated, because value goes beyond physically tangible items. By showing that we recognize people's presence helps build loyalty and satisfaction.
Courtesy: Our customers are why we are in business. Courtesy is a behavior that is expressed in all of our personal interactions. Even though we are not face to face, we smile warmly at each customer on the phone or at the keyboard and they can sense it. Tarps Now knows that expressing any negativity will only take away from these relationships affecting the business. We are courteous making situations shine instead with positive energy towards everyone we talk with.
Professionalism: Individual conduct speaks volumes. It is essential that we respect our customers while presenting ourselves in a respectful and friendly yet professional manner, every time. We always know what is expected of us so that every interaction stays on track for success in customer satisfaction.
Being Helpful: From providing helpful guidance to lending a listening ear, being a source of support for customers is just as essential in customer service as it is in any other relationship. Whether we are describing a tarp product or offering up our expertise on its usage, we make sure that each customer knows that we have got their back in finding the perfect solution for their needs.
Product Knowledge: In customer service, not having a firm understanding of our tarp products is like showing up to an exam without studying, it is not going to work out. Learning and having a solid understanding of our product offerings is essential in providing guidance and suggestions to our customers. Our customer service team is trained and updated on products and service skills.
Deliver: Delivering what we promise to our customers is essential in building a solid relationship. Setting realistic expectations and following through with them shows that we take customer service seriously. Consistency breeds trust. So, we make sure not to let down our customers in the slightest degree. Unfortunately, things happen that are not to everyone’s liking. When problems occur, we address and make them better as quickly as possible. We let customers know they can count on our brand even when difficulties arise, they recognize that excellent support comes standard with our team.
Sale Page and Discounts at Tarps Now
Make sure you check out the tarpsnow.com Sale Page for unbeatable 24/7 discounts on popular tarp sizes, colors and styles. Whether it is vinyl, clear vinyl, canvas, mesh or poly selections - Tarps Now has got something to fit your needs (and budget). We offer a collection of customer returns from other orders that have been maintained in our Southwest Michigan. These products have typically been returned for non-defective reasons such as the wrong size tarp or industrial curtain being ordered or the customer did not need the covers after all.
Discounts are also provided quite frequently. These promotions are triggered through first visits and return visits along with signing up for our email and text offerings that go out throughout each month.
Tarps Now is you Complete Source for Tarp Products and Customer Service
Whatever you seek as far as Tarps for Sale, Tarp Accessories, and Industrial Curtains, Tarps Now has a wide variety of effective products for the productivity and protection that you require along with high quality customer service for the overall ideal customer experience. From poly tarps to waterproof tarps to clear vinyl curtains and everything in between, Tarps Now has you covered. If you have questions, are not sure what product you actually need, or can use some help ordering, do not hesitate one second in contacting us toll free at (888) 800-1383 or by email at sales@tarpsnow.com where one of the experienced, helpful, and pleasant team members mentioned throughout this blog post will be more than happy to speak with you.
Tarps Now was created and continues to operate out of St. Joseph, Michigan. With our centrally and strategically located position in the United States and North America, we concentrate on the manufacturing, distribution, consultation, sales, and customer service for the widest selection of Tarpaulins, Covers, Tarps Accessories, and Industrial Curtains. For many of these products, Tarps Now also has the capability to make Custom Tarps, Industrial Curtains and Divider Curtains in all the durable fabrics that we offer. We are extremely proud to offer the best in customer service to go hand in hand with our quality tarp products that are utilized by customers including homeowners, construction companies, manufacturers, warehouses, trucking companies, athletic facilities, and municipalities all around the United States and North America. Our goal is customer satisfaction throughout the customer journey.
