We strive to get your
item out as soon as possible. In stock items, ship within 48 hours of
purchase. Most items ship within 3 business days. Custom orders can
take 5 - 10 business days to ship. We make every effort to ensure the
fastest possible delivery. Business days are Monday through Friday. If
you need an item by a certain date, please ask. We will be more than
happy to try to get it to you by that date. This includes North America,
Canada and Mexico. Please e-mail us at email@example.com
if you wish to talk to us about
other possible shipping methods. We may cancel an order and refund the
purchase if an item is out of stock or discontinued.
When placing your order,
our system automatically shops for the best shipping rate for delivery to
your shipping location. Whenever possible we will use parcel carriers. We
cannot ship to P.O. (Post Office), A.P.O. (Army Post Office), or F.P.O.
(Fleet Post Office) boxes. To make sure your order doesn't get delayed,
please make sure your ship-to address is NOT a P.O., A.P.O., or F.P.O. Box.
Shipping charges are based on the ship-to address and size/weight of
products. For shipments to military addresses overseas, we ship to military
supply transit centers throughout the country which in turn ships to APO,
FPO, overseas military bases and battle fields.
When shipping address is
incorrect or undeliverable, or buyer or buyer's designated receiving agent
refuse to or is unable to accept UPS, FedEx or freight or other shipment
packages, shipping fees cannot be refunded. Shipping charges must be paid
again to reship orders that were undeliverable.
the right to change the shipping method from customer selected to a
comparable or faster shipping method. TarpsNow.com reserves the right to
change shipping method from regular UPS to Freight Shipping for large,
heavy or bulk orders.
Michigan residents pay 6%
sales tax. All orders shipped to addresses outside Michigan are exempt from
using UPS, UPS Freight and other Freight Carriers. Orders weighing over 150
pounds, there may be option of freight shipping. When you check out, you
choose a specific shipping method. TarpsNow.com cannot be responsible for a
UPS or freight shipment's delivery date or delivery time frame. There is no
guarantee of shipping dates or delivery dates.
Many of our deliveries are
shipped via UPS, which will only deliver to a street address. UPS cannot
deliver to a P.O. Box address. We cannot ship to P.O. (Post Office), A.P.O.
(Army Post Office), or F.P.O. (Fleet Post Office) boxes. To make sure your
order doesn't get delayed, please make sure your ship-to address is NOT a
P.O., A.P.O., or F.P.O.
Freight delivery means your
product will be shipped and arrive via a large 28' or 53' truck. Freight
delivery is used when the size and/or weight of the product is too large to
ship using small package carriers. We may also deliver part of your order
by truck due to the characteristics of the product. Freight deliveries are
generally made Monday through Friday between 8:00am-5:00pm, unless other
arrangements are made between you and the carrier. Freight companies will
not dispose of your packaging materials. Please note the street of access
must be at least 10 feet wide with an overhead clearance of at least 14 feet.
If the street is smaller than this, other arrangements need to be made for
delivery, such as picking up at the delivery terminal or using an alternate
ship-to address for your delivery. Please note the following:
- Your delivery address must be capable of accepting a freight truck.
- Someone will need to be present to sign for the delivery.
- All charges for any redelivery or refusal of the shipment are the
customer's responsibility and will be charged to the customer's original
method of payment.
- In the unlikely event of any damage or shortage to your order,
please note it on the freight bill and accept the delivery. Contact
our customer service department and they will promptly take care of any
- Additional charges may be incurred for multi-truckload deliveries and/or
special crate packaging. Any additional charges will be communicated via
phone or email.
- Some larger orders may require a lift gate truck if a loading dock is
not accessible. The added cost is the responsibility of the customer.
Inspect Upon Delivery
Most important is to inspect
the package at the time of delivery and before you sign the carrier's delivery
receipt. It is your responsibility to check that all items are correct and all
pieces accounted for before you sign. If a box is missing, you may accept the
delivered pieces, make a note of the shortage on the delivery receipt, and
to locate the missing item(s). If your product
is being shipped by LTL or freight, be sure to check the product for any damage
or missing items. All discrepancies must be noted on the Bill of Lading and
signed by the driver. If there is no notation on the Bill of Lading for damaged
or missing items TarpsNow.com
will not issue credit nor will replacement parts
be sent out.
Incorrect shipping addresses
(wrong house #, wrong zip, missing apartment #, etc) will incur a $15.00 charge
for each ground package and $25.00 charge for each air package if correction is
made after package has shipped. Incorrect addresses may also result in delayed
delivery. Please double check your shipping address for accuracy. This fee is
charged to us by UPS for incorrect addresses and will be billed to the credit
card your order was placed with. If you feel you have been charged this fee in
error, please contact us so we may dispute the fee with the package delivery
company. We appreciate your understanding.
Damaged, Lost or Defective Item(s)
You may choose to refuse the
delivery if there is unacceptable damage to your item(s). If you choose to refuse
the delivery, you must note the damages on the delivery receipt. Please contact
to notify us of the refusal. If only part of an item is damaged, you may accept
the order, record the damages on the carrier's delivery receipt, and contact us.
We may be able to replace damaged pieces. If a damaged item arrives outside of
our business hours, please contact us on the next business day. We will request
that any replacement item(s) be sent to you promptly and free of charge.
Once you have signed the delivery
receipt, including any notation of damage, make sure to ask the freight carrier
for a copy of the delivery receipt. Also, record the freight company's name and
trailer number so we may track the order back to our vendor or warehouse. If you
discover damages after the delivery is complete, please contact
within 24 hours so that we may resolve the situation immediately.
If upon delivery of the merchandise
you notice a manufacturer defect please contact firstname.lastname@example.org
immediately. We will ask you to email a
picture of the defective item and describe the nature of the defect. If after
reviewing the pictures we feel that the merchandise is defective due to
manufacturing you will be asked to package the item back in the original box and
wait for a call tag. We will replace the defective item with new merchandise the
following business day. All defective merchandise must be reported to our sales
office no later than 15 days following the original invoice date. Please do not
confuse a defect with damage during the shipping process.
Customer Service will issue a
return tag for the package and inspect the merchandise before replacing the
shipment. This is to ensure that the damage was not caused by misuse or negligence.
However, we are familiar with our products and the possible mishaps that can
occur during manufacturing. If we feel that the merchandise has been damaged or
is defective as a result of the manufacturing process, then a replacement shipment
will be sent out immediately.
Cancel an Order
Due to our large volume of orders
it is difficult for us to locate your order once processing starts, please call to
cancel any orders within 1-12 hours, however we cannot promise we will be able to
locate and cancel your package. There will be a $15 charges for all canceled orders.
It is not possible to cancel orders after shipment. If you wish to cancel your order
prior to delivery, please contact us immediately.
Orders will be canceled if items
have not been shipped. If items have been shipped, you must follow our standard
return procedures. Please see the returns section for further details on returning
your product. If you refuse delivery, we will issue store credit for the product
price minus 20% restocking fee and any associated shipping fees. If you wish to
cancel your order prior to delivery, please contact us immediately at
Orders will be canceled if items have not been shipped. If items have been shipped,
you must refuse delivery or follow our standard return procedures. Please see the
return policy for further details on returning your product. Custom order products
cannot be canceled after fabrication has begun.