Any stock item that has been purchase in error by the customer can be sent back for a full credit less shipping and a 20% restocking charge. The returned freight cost is the responsibility of the customer. Special and custom orders are not returnable. Any item(s) that needs a credit due to a purchasing error must be returned within (10) calendar days of the original order.

All items must be returned in a new and unused condition together with all relevant paperwork. When we mention new and unused this means in original package and not subject to scratches, blemishes or trace of usage. All the item(s) sent back MUST be returned in the same condition as received, in the original packaging, and with all the documentation, and other accessories to receive credit. You MUST contact shipping@tarpsnow.com prior to returning an Item(s). Specific instructions will be given as well as a return shipping address. Each returned item(s) will undergo inspection by our warehouse personnel and must be signed off by a manager before any refunds are authorized.

Please be sure to include the order number on the outside of the box and at least one of the following with the product: invoice number, order number and/or account number along with a reason for the return. Please allow 2-3 weeks for the processing of your return. Returns cannot be shipped C.O.D.

If you have any questions concerning your return, please Contact Us.

If upon delivery of the merchandise you notice a manufacturer defect please contact shipping@tarpsnow.com immediately. We will ask you to email a picture of the defective item and describe the nature of the defect. If after reviewing the pictures we feel that the merchandise is defective due to manufacturing you will be asked to package the item back in the original box and wait for a call tag. We will replace the defective item with new merchandise the following business day. All defective merchandise must be reported to our sales office no later than 15 days following the original invoice date. Please do not confuse a defect with damage during the shipping process.

Customer Service will issue a return tag for the package and inspect the merchandise before replacing the shipment. This is to ensure that the damage was not caused by misuse or negligence. However, we are familiar with our products and the possible mishaps that can occur during manufacturing. If we feel that the merchandise has been damaged or is defective as a result of the manufacturing process, then a replacement shipment will be sent out immediately. TarpsNow.com will not ship the new item until receipt of defective goods.

All our tarps and accessories are guaranteed free from defects at the time of purchase. In the event of a product being faulty, please inform us immediately at sales@tarpsnow.com within (10) calendar days after receiving the product. We require an email photograph of the defect. Upon receipt and providing we are satisfied that it is a manufacturing defect we will arrange a replacement. This warranty is only applicable if the product is new and unused and is in its original packaging. Our warranty does not include usage due to wind, storms, hurricanes, snow, fire or act of God. We strongly advise proper installation of your cover, we will NOT accept responsibility for pulled grommets as a result of product wear and tear, we strongly advise not to put an excessive amount of pressure on grommets, as this may cause damage to your tarp. TarpsNow.com is not liable for any damages in connection with the use of the tarp or accessories, including any cost or expense of for replacing the tarp or accessories in question. Furthermore the warranty does not include damage due to misuse or improper installation. Item(s) damaged in shipping are not defective. TarpsNow.com does not guarantee any other warranty other than what is mentioned in this paragraph. Faulty items that need returning to us and have been agreed with by TarpsNow.com will be shipped back at our expense and replaced.

If you have any questions concerning your defective product, please Contact Us.