Any stock item that
has been purchase in error by the customer can be sent back for a full
credit less shipping and a 20% restocking charge. The returned freight
cost is the responsibility of the customer. Special and custom orders
are not returnable. Any item(s) that needs a credit due to a purchasing
error must be returned within (10) calendar days of the original order.
All items must be
returned in a new and unused condition together with all relevant
paperwork. When we mention new and unused this means in original package
and not subject to scratches, blemishes or trace of usage. All the
item(s) sent back MUST be returned in the same condition as received,
in the original packaging, and with all the documentation, and other
accessories to receive credit. You MUST contact
prior to returning an Item(s). Specific instructions will be given as
well as a return shipping address. Each returned item(s) will undergo
inspection by our warehouse personnel and must be signed off by a manager
before any refunds are authorized.
Please be sure to include
the order number on the outside of the box and at least one of the
following with the product: invoice number, order number and/or account
number along with a reason for the return. Please allow 2-3 weeks for the
processing of your return. Returns cannot be shipped C.O.D.
If you have any questions
concerning your return, please
If upon delivery of the
merchandise you notice a manufacturer defect please contact
immediately. We will ask you to email a picture of the defective item and
describe the nature of the defect. If after reviewing the pictures we feel
that the merchandise is defective due to manufacturing you will be asked
to package the item back in the original box and wait for a call tag. We
will replace the defective item with new merchandise the following business
day. All defective merchandise must be reported to our sales office no later
than 15 days following the original invoice date. Please do not confuse a
defect with damage during the shipping process.
Customer Service will issue
a return tag for the package and inspect the merchandise before replacing the
shipment. This is to ensure that the damage was not caused by misuse or
negligence. However, we are familiar with our products and the possible mishaps
that can occur during manufacturing. If we feel that the merchandise has been
damaged or is defective as a result of the manufacturing process, then a
replacement shipment will be sent out immediately. TarpsNow.com will not ship the
new item until receipt of defective goods.
All our tarps and accessories
are guaranteed free from defects at the time of purchase. In the event of a
product being faulty, please inform us immediately at
(10) calendar days after receiving the product. We require an email photograph
of the defect. Upon receipt and providing we are satisfied that it is a
manufacturing defect we will arrange a replacement. This warranty is only
applicable if the product is new and unused and is in its original packaging.
Our warranty does not include usage due to wind, storms, hurricanes, snow, fire
or act of God. We strongly advise proper installation of your cover, we will
NOT accept responsibility for pulled grommets as a result of product wear and
tear, we strongly advise not to put an excessive amount of pressure on grommets,
as this may cause damage to your tarp. TarpsNow.com
is not liable for any
damages in connection with the use of the tarp or accessories, including any
cost or expense of for replacing the tarp or accessories in question. Furthermore
the warranty does not include damage due to misuse or improper installation.
Item(s) damaged in shipping are not defective. TarpsNow.com
guarantee any other warranty other than what is mentioned in this paragraph.
Faulty items that need returning to us and have been agreed with by TarpsNow.com
will be shipped back at our expense and replaced.
If you have any questions
concerning your defective product, please